When deciding which UC solution is right for you, it’s important to first consider which feature sets your business needs. I suggest starting with a list of your must-have features, followed by a list of features that would be nice to have, but that your company doesn’t necessarily need. By ranking the desired feature sets, you can set your priorities straight, which makes it much easier to find a solution within your budget.
The old adage is true; you get what you pay for. The range in price for a UC solution varies from free to several hundred dollars per month per seat. It is astounding to see what some UC providers consider a solution. Some products tout a mere chat feature with a few integration features as a complete UC solution, while others let you communicate in every way imaginable. Be sure that the solution meets your business’s needs and that you are not overpaying for features that your company won’t ever use. On the flip side, don’t cheap out to save a few dollars and forgo the features that you actually need. Worst of all, don’t try and integrate a hodgepodge of mediocre products to try and create your own UC solution. In the end, you’ll end up paying more and be dealing with a half broken system most of the time.
Based on your business needs, the proper UC solution for you may need to integrate with other applications such as a Customer Relationship Management (CRM) system, other communication tools, or even an HR system. Ensure that your prospective UC solution is capable of integrating with existing systems easily and affordably. While some solutions claim to integrate easily, they may charge service fees to integrate systems together.
Finally, a UC solution needs to be usable. This includes everything from the initial set up to integration with current systems, and most importantly the day to day use of the UC solution by everyone in your organization. My rule of thumb is that a UC solution should be easy enough for my mom to use. If your employees find using a UC solution burdensome, then the benefits of having a UC solution will not be realized.