As more companies are adopting unified communications (UC), both employees and employers are seeing the benefits of UC and how it is positively affecting their personal lives and the company’s bottom line. Here are our top 5 five best benefits of having unified communications.
1. Bring Your Own Device (BYOD)
A lot of companies are now implementing bring your own device (BYOD) policies which allow employees to use their own devices, such as laptops, phones, and tablets. This perk benefits both the employee and the employer. Gone are the days of carrying around two phones (sorry cool guy that still wishes he could wear a pager). Better yet, you can use the device of your choosing. So if you’re a die-hard Samsung fan, go ahead and keep on using the platform that you are familiar with, just maybe not next to anything flammable.
While often touted as a perk to employees, BYOD is actually just as beneficial for employers. The IT staff no longer has to issue, repair, or maintain devices and employers don’t have to spend the time and money to train their employees on how to use new devices.
2. Fixed Mobile Convergence
For those of you that are wondering what fixed mobile convergence is, it is a simply a feature that allows you to make and receive calls on multiple devices from a single number. So whether you are calling from your desk or mobile phone, you appear like you are always at the office. Both the best and worst part of fixed mobile convergence is that it appears as if you are always available. While this means you can now be available 24/7, it also means that you can work from anywhere.
3. Work from Anywhere
With features like Fixed Mobile Convergence, UC allows employees to work remotely. This benefits everyone from the small start-up that has to hop from coffee shop to coffee shop to multinational organizations with employees on the move. Additionally, being able to work remotely has allowed companies to offer flex-hours and the perk of working from home, which gives employees a better work-life balance.
4. Seamless Integration
As UC solutions continue to improve, they are getting better at integrating multiple forms of communication. Solutions now exist that allow users to receive texts, phone calls, video, emails, and chats all on one platform. Being able to communicate through various methods, allows users to match their communications to the environment. For example if you are just sitting in your office, you make that call, or if you are in a meeting, send a quick text. Also, having all of your emails, texts, voicemails, etc. in one place ensures that you won’t miss a message.
5. Quicker Response TImes
Since UC allows users to always be connected via multiple communication methods, users can immediately respond to inquiries or get responses from customers. This not only increases the speed at which business can be conducted, but improves customer relationships and increases overall efficiency.